Terms & Conditions version 3.0
This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website (www.madebydees.nl) to you.
Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact us before placing an order.
We have written these Terms and Conditions with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.
Here’s the terminology:
- Contract - means any purchase of items from our site between us and you for which these Terms and Conditions are used for.
- Conditions - means the standard Terms and Conditions of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
- Goods - means the products or services which we have sold to you in accordance with our Terms and Conditions.
- We - means Made by Dees, and “us” and “our” shall hold the same meaning.
If you need to contact us, please contact our Customer Service by email at email@example.com.
Our official company address is:
Our VAT number is NL001887192B45, and our company is registered under Chamber of Commerce number 65924142
About the use of this website and our communication
Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.
If you choose to access this website from outside the Netherlands you are responsible for compliance with local laws if and to the extent local laws are applicable.
We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 24hrs of placing your order please contact Made by Dees.
The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once confirmation has been sent. We will send you a despatch confirmation email when the products you have ordered have been sent to you along with a tracking number to track your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will contact you of this. Made by Dees has the right to cancel the order and there will be no contract between us.
All prices shown in the website are in Euro and inclusive of VAT at 21%. Where applicable, VAT may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer. The price for goods remains the same regardless of the country of delivery.
For international orders Made by Dees cannot be held responsible for the extra costs or VAT in your country. Please check the applicable import policy or the country your order will be shipped to.
We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.
A delivery charge is calculated automatically when you fill in the country, and will be made to cover postage and packaging on all orders. The delivery charge is not included in the product prices shown.
We also offer international delivery to a number of countries. All orders for international delivery are subject to international terms and conditions.
See the payment section on our website.
We accept iDeal, Bancontact, SofortBanking/DIRECTebanking, payment by creditcards, and advance back transfers.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Description of Products and Availability
If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will delay to process the remaining items of your order.
If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.
Shopping, Registering as a Client and Placing an Order
When you wish to place your order, you have the option to create an account or checkout as a guest. Once you have created an account you will be given your log in details. You can log in to automatically load your details each time you wish to make a purchase with us.
Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages.
When placing an order you have agreed that these Terms and Conditions apply to such order.
See our shipment section on our website.
When your order has been shipped we will send you a despatch confirmation by email. This will include a tracking number of your parcel in order to track its progress, when available.
We send the goods that you have ordered through PostNL. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.
Orders send to your home address, will be delivered in 2-3 working days within the Netherlands. For international orders please feel free to contact us on the estimated shipping time or check Post.NL for details.
If you are not at home during the day that will not be a problem: we will deliver your order wherever you want. In this case it is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.
Responsibility for lost or damaged items in the mail
All orders below €99,- will be send at risk of the customer. If you wish that your order is insured at any time, please contact Made by Dees prior to ordering. We will calculate the delivery charge accordingly.
All orders above €99,- will be send insured. When insured, if the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement (when possible) or a full refund.
All orders will be send insured. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement (when possible) or a full refund.
Cancellation and Refund Policy
See our Return section on our website.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.
You can return goods for a full refund of the purchase price at any time within 14 days of receipt.
If you would like to return a product please contact our customer service agents at firstname.lastname@example.org
You can return your purchase to us via mail. Should you wish to send your return via mail, it will be at your own cost and risk.
Full refunds will be made within 7 days of receiving the goods, through the same mechanism as we received payment from you.
We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by email or post at the earliest possibility, clearly explaining the feedback you have. We will reply within 48hrs.
The European Commission created a Platform for Online Dispute Resolution between Traders and consumers (ODR). You can find the platform under: http://ec.europa.eu/consumers/odr/